Help, practical advice and tips on setting up, running and growing a virtual or online small business.

Why you shouldn’t give your customers credit (and it’s got nothing to do with not getting paid)

In my experience, the worst thing about giving customers credit is not the endlessly mounting Accounts Receivable ledger, it’s the fact that it almost always ends in tears.

Useful Tools and Apps for Remote & Flexi-Staff

Considering the internet is an ever-growing marketplace, more and more people are now working remotely.

5 Top Tips For Securing Business Data

In the modern world, many people or businesses have become victims of data security breaches. Companies must be wary of how they store or discard sensitive data or paperwork. There are numerous simple techniques that would aid this cause.

The Importance of Good Images for E-Commerce

Box of Cherries

When you can’t show a customer the product in the flesh, good product images make an immediate impression and increase sales.

Valogix Gives us a Lesson in How Not to Treat Customers

Valogix: buggy software, lacking in crucial features and mis-sold to us left us $2000 dollars out of pocket and Valogix don’t care.

The Maths of VAT on Delivery of Mixed Rate Goods

VAT on the delivery charge of orders containing standard and zero-rated goods should be calculated proportionally. Here’s how to do it.

Consumer Surplus and Delivery Charges

Consumer Surplus

Watch out for ‘premium’ delivery charges which are designed to get people who can afford it to pay more for the exact same service.

Email Marketing Response: The Crucial First Hour

Peak response to email newsletters was in the first hour, resulting in a 500% traffic increase but tailing off within the first day.

Welcome to Spain

Movistar Customer Service

Customer service in Spain is a shambolic footnote to the scamming, lying and cheating practiced by the big companies, especially in telecoms.

Crazy Customer Emails

Three funny customer emails. Just for a laugh.

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