After asking recently whether sellers thought Ebay or Amazon were worthwhile or profitable, I decided to compile a summary of the responses I received.
Ethical Customer Service Policies for Online Retailers When Trust is an Issue
How to define good, ethical customer service policies for online retail when customer expectations differ so much and legal rules fall short.
What Customers Want
Perhaps your customers are less interested in your actual product than you think they are. How do your customers judge you?
Serial Entrepreneurialism is Not Easy
If something is easy and makes enough profit to outsource the labour that goes into producing it, there will be competition, lots.
How to Retain Customers When Raising Prices
Customers won’t necessarily leave you if you increase prices. It’s all about how you break it to them.
How to Choose a Product for an E-commerce Business
Many online sellers start with a product related to their passion. But does it make better business sense to identify the product first?
Do You Have What it Takes to Start Your Own Business?
Really now, who wants to admit that they probably don’t have the numerical skills to understand pricing or cash flow?
How to Conceptualise Stages in the Growth of a Small Business
If you imagine your business as progressing through a series of major releases (1.0, 2.0, etc.), which version are you on now?
My Personal Theory of Small Business Success
Being transparent means you can’t hide behind a rip-off business model which is going to make you rich on the back of little work or talent.
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